Support for customers in financial difficulty 

We understand many of our customers are concerned about their finances in the current environment. To help them through these difficult times, we’re working hard to make sure our customers receive the tailored support they need.

If, for any reason, you have concerns about your ability to make your repayments or you’re coming to the end of a payment arrangement and wondering what happens next, please call 0800 756 0827 or email Tailored support is available and we encourage you to contact us so that we can discuss the options available to you based on your circumstances.

The British Business Bank is offering the Recovery Loan Scheme (RLS) through accredited lenders, which supports access to finance for UK businesses as they recover and grow following the pandemic. Details of RLS can be found here

For advice and resources to assist you in managing your money during the Coronavirus pandemic, please visit:



MoneyHelper Money Navigator Tool


Please click here to apply for tailored support